Configuring QoE Status and Alarm Profiles

You can configure QoE Status and Alarm profiles based on the templates defined by AudioCodes services or you can customize your own profiles. When you added the new Service Provider tenant, it inherited the configured QoE Threshold templates, adding them as new profiles (see Configuring QoE Thresholds). You can then customize these profiles or add additional ones.

➢ To add a profile:
1. Access the Global (see Accessing Scopes).
2. Open the QoE Status and Alarms page (System > Configuration > Templates > QoE Status & Alarms).

3. Click Add.

4. Use the following table as a reference and then click OK to apply changes.

Page Indications

Description

Name

Indicates the name of the alarm rule.

Last Runtime

Indicates the last time the alarm rule was activated.

Monitoring Frequency Min

Indicates at least how often monitoring is performed.
Default: 15

Minimum Calls per Entity to Analyze

Indicates the minimum number of calls to analyze, per entity. Default: 50

Defaults

■ Select Device to apply rule to all managed devices (Display icon in Defaults column)
■ Select SIP Connections to apply rule to all managed SIP Connections ()
■ Select Sites to apply rule to all managed sites ().
■ Select IP phones to apply rule to all managed IP phones ().
■ Select Customer SIP Connection Calls to apply rule to all managed Customer SIP Connection calls ().
■ Select Customer Teams Calls to apply rule to all managed Customer Teams calls ().
■ Select Service SIP Connection Calls to apply rule to all managed SIP Connection calls ().
■ Select Service Teams Calls to apply rule to all managed Service Teams calls ().

Failed Calls (%)

clear_right_arrowx y indicates that green changes to orange ('Major' severity) when the x percentage of failed calls is exceeded and orange changes to red ('Critical' severity) when the y percentage of failed calls is exceeded.

indicates alarm issued – displayed if the Generate Alarm option is selected in the QoE Status and Alarm Details screen (see ).

Poor Quality Calls (%)

clear_right_arrowx y indicates that green changes to orange ('Major' severity) when the x percentage of poor quality calls is exceeded and orange changes to red ('Critical' severity) when the y percentage of poor quality calls is exceeded.

indicates alarm issued – displayed if the Generate Alarm option is selected in the Alarm Rule Details screen (see

Average Call Duration (seconds)

clear_right_arrowx y indicates that green changes to orange ('Major' severity) when x seconds call duration is exceeded and orange changes to red ('Critical' severity) when y seconds call duration is exceeded.

indicates alarm issued – displayed if the Generate Alarm option is selected in the Alarm Rule Details screen (see

Bandwidth Rule (Kbps)

clear_right_arrowx y indicates that green changes to orange ('Major' severity) when x bandwidth is exceeded and orange changes to red ('Critical' severity) when y bandwidth is exceeded.

indicates alarm issued – displayed if the Generate Alarm option is selected in the Alarm Rule Details screen (see

Maximum Concurrent Calls Rule (#)

clear_right_arrow x y indicates that green changes to orange ('Major' severity) when x concurrent calls is exceeded and orange changes to red ('Critical' severity) when y concurrent calls is exceeded.

indicates alarm issued – displayed if the Generate Alarm option is selected in the Alarm Rule Details screen (see

Failed Calls Device (Calls %)

clear_right_arrow x y indicates that green changes to orange ('Major' severity) when x concurrent calls is exceeded and orange changes to red ('Critical' severity) when y concurrent calls is exceeded.

indicates alarm issued – displayed if the Generate Alarm option is selected in the Alarm Rule Details screen (see

Failed Calls 3rd Party (Calls %)

clear_right_arrow x y indicates that green changes to orange ('Major' severity) when x concurrent calls is exceeded and orange changes to red ('Critical' severity) when y concurrent calls is exceeded.

indicates alarm issued – displayed if the Generate Alarm option is selected in the Alarm Rule Details screen (see

5. Click OK (or Close to exit without saving the profile).
➢ To edit a profile:
1. Select the check box adjacent to the profile that you wish to edit, and then click Edit.

2. Perform modifications, using the above table as a reference.
3. Click OK to apply changes.

You can also view a snapshot of the QoE Alarms Details in the Details pane when selecting the entry.

➢ To delete a profile:
1. Select the alarm rule that you wish to delete and then click Delete.